Jinen processes and ships in stock items within 3 business days. If your item is out of stock you will be contacted via email. Orders over $150 receive free standard shipping automatically. We offer shipping via UPS and USPS.
If for any reason you are not happy with your purchase, you may return the items within 30 days for an exchange or full refund for the purchase price of the product. Returned items must be unused and in the condition you received it. Jinen is not responsible for return shipping charges.
Please fill out return form included in your package and mail your item(s) and completed form to the address below:
Jinen Attn: RETURNS
1401 Walnut Street, Suite 050
Boulder, CO 80302
Refunds are issued in the original form of payment for all purchases.
If you have any additional questions regarding shipping and handling, please contact us or 303.647.9866. We’d love to hear from you!