Jinen processes and ships in-stock items within 1-2 business days. If your item is out of stock you will be contacted via email.
Please note that we do not ship orders internationally.
Orders over $150 that ship within the contiguous United States receive free standard shipping automatically.
We offer shipping via UPS and USPS.
Orders will be shipped out of Colorado.
Upon the arrival of your package, please check to see if all items have arrived safely. If any items have arrived damaged, please contact us within 3 business days.
For damages, please file a report on our Returns Center within 3 business days from arrival.
If for any reason you are not happy with your purchase, you may return unused items.
Items must be received within 30 days of purchase with the original product packaging for an exchange or full refund for the purchase price of the product.
To start your return process, please have your order number and the email address associated with the order ready. Click this link here to begin.
For more information regarding our return policy, please click here.
If you have any other inquiries about shipping/returns or any questions about our products, please use our contact us form.